Terms of Service

Welcome to Elevate Commerce FZ-LLC. By accessing or using our website, you agree to these Terms & Conditions. Please read them carefully before placing an order.

1. Company Information

This website is operated by:

Elevate Commerce FZ-LLC
Free Zone Limited Liability Company
Registered under RAKEZ – Ras Al Khaimah Economic Zone
License Number: 45033353

Registered Address:
Al Shuhada' Road, Al Shohada
Al Hamra Industrial Zone-FZ
Ras Al Khaimah, United Arab Emirates

Email: support@commercelevate.com

2. Use of the Website

By using our store, you confirm that you:

are at least 18 years old;
provide accurate and complete information when placing an order;
will not use the website for unlawful or unauthorized purposes.

We reserve the right to refuse service or cancel orders in case of suspected fraud, abuse, or misconduct.

3. Products and Availability

We strive to describe products accurately; however:

product images may differ slightly from the actual item;
availability may change at any time;
we reserve the right to modify or discontinue products without prior notice.

4. Prices, Taxes and Shipping Costs

All prices are displayed in EUR, unless otherwise stated.
Shipping fees are calculated at checkout based on destination.
Import duties, VAT, or customs charges (if applicable) are the customer’s responsibility.

In the event of a pricing or typographical error, we reserve the right to cancel the order and issue a full refund.

5. Payments

Payments are processed by external payment service providers compliant with international security standards (PCI-DSS).

Elevate Commerce FZ-LLC does not store or access full credit card details.

Orders are confirmed only after successful payment verification.

6. Shipping and Delivery

Estimated delivery times:

Italy: 2–4 business days
Europe: 2–7 business days

Once shipped, customers will receive a tracking number via email.

We are not responsible for delays caused by couriers, customs procedures, or circumstances beyond our control.

7. Returns, Refunds and Right of Withdrawal

Customers may request a return within 14 days from the delivery date, in accordance with applicable consumer protection laws.

Conditions:

Item must be unused, undamaged, and in its original packaging;
Consumable or hygienic items cannot be returned;
Return shipping costs are borne by the customer unless the product is defective or incorrect.

Damaged or incorrect items must be reported within 48 hours at:
📧 support@commercelevate.com

Refunds are processed within 5–7 business days after inspection of the returned item.

8. Warranty

For EU customers, statutory warranty rights regarding product conformity apply.
The warranty does not cover damage caused by misuse, negligence, or normal wear and tear.

9. Intellectual Property

All content on this website (including text, images, logos, trademarks) is the property of Elevate Commerce FZ-LLC or its licensors.

Unauthorized reproduction, distribution, or use is strictly prohibited.

10. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

delays caused by shipping carriers or customs;
indirect, incidental, or consequential damages;
damages resulting from misuse of products.

11. Governing Law

For EU customers: applicable European Union consumer protection laws apply.
For company obligations: these Terms are governed by the laws of the United Arab Emirates.