Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • in the same condition that you received it

  • unused or unworn, with tags

  • in its original packaging

  • accompanied by the receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at:
📧 support@commercelevate.com

If your return is accepted, we will send you:

  • a return shipping label

  • detailed instructions on how and where to send your package

Items sent back without first requesting a return will not be accepted.

For any return-related questions, you can always contact us at:
📧 support@commercelevate.com

Damages and Issues

Please inspect your order upon reception and contact us immediately if:

  • the item is defective

  • the item is damaged

  • you received the wrong item

We will evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • perishable goods (such as food, flowers, or plants)

  • custom or personalized products

  • personal care goods (such as beauty products)

  • hazardous materials, flammable liquids, or gases

We also do not accept returns for:

  • sale items

  • gift cards

If you have questions about a specific item, please contact us before purchasing.

Exchanges

The fastest way to ensure you get what you want is to:

  1. Return the item you have

  2. Once the return is accepted, place a new order for the desired item

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.

Returned items must:

  • be unused and unworn

  • include tags

  • be in original packaging

  • include proof of purchase

This right is granted in accordance with EU consumer protection laws.

Refunds

We will notify you once we’ve received and inspected your return and inform you whether the refund has been approved.

If approved:

  • the refund will be issued to your original payment method

  • processing time: within 10 business days

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at:
📧 support@commercelevate.com