Privacy Policy

Last updated: December 22, 2025

This Privacy Policy explains how Elevate Commerce FZ-LLC (“we”, “our”, “us”) collects, uses, and protects personal information when users visit our website and purchase products through our online store.

Elevate Commerce FZ-LLC processes personal data in accordance with applicable laws, including the GDPR (EU Regulation 2016/679) and relevant United Arab Emirates regulations.

1. Data Controller

Elevate Commerce FZ-LLC
Free Zone Limited Liability Company
Registered under RAKEZ – Ras Al Khaimah Economic Zone
License Number: 45033353

Registered Address:
Al Shuhada' Road, Al Shohada,
Al Hamra Industrial Zone-FZ,
Ras Al Khaimah, United Arab Emirates

Email: support@commercelevate.com

2. Personal Data We Collect

We may collect the following categories of personal data:

a) Information You Provide Directly

First and last name
Email address
Shipping and billing address
Order details
Communication preferences

b) Payment Information

Elevate Commerce FZ-LLC does not store or access full credit card details.
All payment transactions are processed exclusively by external payment service providers that comply with international security standards (such as PCI-DSS).

We only receive limited and non-sensitive information required to confirm your order (e.g. payment status, method used, last digits of the card).

c) Automatically Collected Data

IP address
Browser type and device information
Pages visited and interactions with the site
Cookies and similar technologies
Session duration and navigation behavior

3. Purposes and Legal Basis for Processing

We process personal data for the following purposes:

a) Order Processing and Delivery

To manage, prepare, ship, and deliver your orders.
Legal basis: Performance of a contract.

b) Customer Support

To respond to inquiries and provide assistance.
Legal basis: Legitimate interest / contract.

c) Service Communications

To send order confirmations, tracking details, and service updates.
Legal basis: Performance of a contract.

d) Fraud Prevention and Security

To detect and prevent fraudulent activities and ensure platform security.
Legal basis: Legitimate interest.

e) Analytics and Site Improvement

To optimize website performance and user experience.
Legal basis: Legitimate interest.

f) Marketing (Where Applicable)

To send promotional content, only with explicit consent where required.
Legal basis: Consent.

4. How We Share Personal Data

We may share personal data with trusted third parties necessary for the functioning of our services, including:

Shipping carriers and logistics partners
Payment service providers
Website hosting and ecommerce platforms
Analytics and marketing tools (if used)

We do not sell or transfer personal data to third parties for commercial gain.

5. International Data Transfers

Some personal data may be processed outside the EU due to the use of international service providers (e.g., hosting platforms or logistics systems).

Such transfers are safeguarded through recognized legal mechanisms such as Standard Contractual Clauses (SCC) or equivalent protections.

6. Data Retention

We retain personal data for the following periods:

Orders & invoicing: 7–10 years (legal obligations)
Customer accounts: until a deletion request is submitted
Marketing communications: until consent is withdrawn
Technical logs: retained for a reasonable period for security and maintenance

7. Your Rights

Under applicable data protection laws, you have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion (“right to be forgotten”)
Restrict or object to processing
Request data portability
Withdraw consent at any time

To exercise these rights, contact us at:
📧 support@commercelevate.com

8. Cookies

Our website uses essential cookies to ensure proper functionality and, where applicable, additional cookies for analytics or marketing purposes, subject to prior consent.

For more details, please refer to our Cookie Policy.

9. Data Security

We implement appropriate technical and organizational measures to safeguard personal data against unauthorized access, alteration, disclosure, or loss.